To Chris Benoit
I wanted to send a quick note to thank Anchor Nissan for the outstanding service I received last week.  I had a noise in the engine area so I went to my local mechanic and he was not sure what it was and he would need a day or two to diagnose the issue on my Maxima.   I made an appointment to go back to him a week later where I was going to have to rent a car for $40 a day!
I called Anchor and the Service Advisor Wayne said you could take me that day and rent me a new 2011 Nissan for only $15 a day!  As it turned out you found the problem and fixed it the same day so I only needed a rental for ONE day.   A very convenient and smooth process with your service department.  I will be recommending your service department to all my friends.   Keep up the good work. 

Sincerely,   Sandy V

Sandy

James,
I am thrilled with my new Altima!!!  I appreciate everything you guys did!  I must say that this purchase was by far the easiest and most pleasant ever!!  I hope I get a chance to fill out a survey so I can give you guys a great rating!!

I'll be telling anyone who will listen that ANCHOR NISSAN rocks!

Lynne

Lynne

Please be sure to forward this email to Bill Lee, Jared, Brian Benoit & Max;

Thanks to the staff at Anchor Nissan. The process of buying our new vehicle was by far the most pleasurable vehicle purchase we?ve ever experienced!  Bill, your expert salesmanship made the process simple and quick for us to get the vehicle we wanted for the price that we felt was right. Jared, your help with the finance part of this sale was so helpful along with your thorough explanation of the warranty plans.
Max & Brian, the overall dealership?s approach in dealing with customers is truly sincere.  From our experience at Anchor Nissan we trust that customer satisfaction will continue which is especially important as we plan on owning our new vehicle for many, many years. 
Thank you all again for allowing our new vehicle purchase to be exciting! (as it should be).  We will be recommending your dealership to our friends and family!
Good luck with your new Nissan venture! 

Bob & Jane

Bob & Jane

I bought a 2008 Rogue from Smithfield Nissan (RI) on March 7, 2008.  Even though I had a better price offer from a dealership in East Providence, RI I felt Smithfield Nissan would be a better choice since I live in Smithfield and wanted to have my car serviced there. 

After purchasing the car I noticed that occasionally I could hear a noise from the engine compartment.  When I had the oil changed in the car I told the Service Department about the noise.  A service Technician drove the car but did not hear any noise.

On another occasion, when the vehicle was in for a recall notice, the Service Department told me the recall fix would do away with the noise I was hearing in the car.  It did not.

Smithfield Nissan was bought out by Anchor Nissan (North Smithfield, RI) and the first time I took the vehicle to Anchor for service I mentioned the continuing engine noise to them.  Again, a Service Technician drove the car and heard no noise but told me when I was hearing the noise to bring the car to the dealership and they would investigate it.

On July 7^th 2010 I took the car to Anchor and the Service Manager (Dan) drove the car with me and diagnosed the problem as a "rotational" noise.  After leaving the car at the dealership for a day Dan called to tell me the noise was caused by a part within the transmission.  They could not repair/replace the part and the entire transmission was replaced under warranty.  They gave me a 2010 Nissan Altima (a wonderful vehicle) as a loaner while my car was being repaired.

I love my Rogue and I am very impressed with the service personnel at Anchor Nissan.  They took the time and effort to solve my7 problem and I would recommend them to anyone thinking of buying a Nissan. 

 

B. Rocchio

My husband Roland and I would like to thank all of you for all that you have done for us.  We have owned many Nissan's and you are by far the best group of people we have dealt with.  From the moment we met Tim through Brian and and Max to the runner, we felt there was nothing you would not have done for us.  We will be sure to pass the word around about your fantastic dealership. 

Sincerely,
Suzanne

Suzanne D

I was a customer of Nissan of Smithfield and the service was ok, but when I came to the Anchor Nissan it was a whole new world.  They had a free shuttle, really inexpensive  2010 Nissan's to rent (I am going to do that next visit)  and very friendly service people.  I was in and out for an oil change in record time.   I am very pleased and will be recommending Anchor Nissan to my family and friends.  Thank you again for your great service.  

S. Chester